Support Policy - Sanitaryghar.com

At SanitaryGhar.com, we are committed to providing exceptional customer support to ensure your satisfaction and a smooth shopping experience. This Support Policy outlines the guidelines and procedures for addressing your inquiries, concerns, and issues.

1. Contact Channels

We offer multiple channels for you to reach out to our support team:

1.1. Customer Support Email:

You can contact us at support@sanitaryghar.com for any inquiries or assistance.

1.2. Contact Form:

Visit our "Contact Us" page on the website to submit your queries through our online contact form.

2. Response Time

2.1. Business Hours:

Our support team operates during our business hours From 8:00 A.M to 5:00 P.M. ( Mon-Fri )

2.2. Response Time:

We aim to respond to all customer inquiries within [mention the average response time, e.g., 24 hours] during our business hours.

3. Types of Support

Our support team is here to assist you with various types of inquiries:

3.1. Product Information:

If you have questions about our products, their specifications, availability, or any related details, our support team will provide accurate and timely information.

3.2. Order Assistance:

Need help placing an order, tracking your shipment, or modifying an order? Our support team will guide you through the process.

3.3. Technical Issues:

Encountering technical problems on our website? Reach out to us for troubleshooting and assistance.

3.4. Returns and Refunds:

Inquiries regarding our return and refund policies, as well as the status of your return or refund request, will be promptly addressed.

4. Escalation

4.1. Tiered Support:

Our support team follows a tiered approach. Initial inquiries are handled by our front-line support. If an inquiry requires further attention, it will be escalated to a higher support tier.

4.2. Supervisor Escalation:

In the rare case that an issue remains unresolved or requires additional attention, our supervisors will step in to ensure a satisfactory resolution.

5. Feedback and Improvement

We value your feedback and continuously strive to improve our support services. If you have suggestions or comments about your support experience, please share them with us. Your insights are invaluable in helping us enhance our customer service.

6. Policy Updates

This Support Policy may be updated from time to time. The most recent version will always be available on our website.

7. Contact Us

If you have any questions or require assistance, please contact our support team at support@sanitaryghar.com.