Return Policy - Sanitaryghar.com

Welcome to Sanitaryghar.com. We want you to be completely satisfied with your purchase. This Return Policy explains how returns and exchanges are handled for products purchased from our website. By using Sanitaryghar.com, you agree to comply with the terms outlined in this policy.

1. Eligibility for Returns

1.1. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when it was received.

1.2. Certain products, such as [list any exceptions, e.g., personal hygiene items], are not eligible for return due to hygiene and safety reasons.

2. Initiating a Return

2.1. To initiate a return or exchange, please contact our customer support team within 7 days of receiving the product.

2.2. Provide your order number, the reason for the return, and any relevant details.

3. Return Process

3.1. Our customer support team will provide you with instructions on how to return the item.

3.2. You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.

3.3. We recommend using a trackable shipping method and obtaining proof of shipment for your return.

4. Refunds and Exchanges

4.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

4.2. If approved, refunds will be processed to the original method of payment within 14 business days.

4.3. Exchanges for a different size, color, or similar item will be processed based on product availability.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us immediately with photographic evidence of the issue.

5.2. We will provide instructions on returning the item and offer a replacement or refund, including return shipping costs.

6. Non-Returnable Items

6.1. Certain items, such as tiles, ceramics, and other items which involve ceramic are non-returnable unless they are defective or damaged.

7. Changes to this Return Policy

We reserve the right to update or modify this Return Policy at any time. Changes will be effective when posted on this page.

8. Contact Us

If you have questions or concerns about our Return Policy, please contact us at contact@sanitaryghar.com.